Payment & Shipping
ORDER & PAYMENT
WHAT MODE OF PAYMENT DO YOU ACCEPT?
DO I NEED TO HAVE A PAYPAL ACCOUNT TO PAY VIA PAYPAL?
> NOPE, YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT.
ARE THERE ANY TRANSACTION COSTS VIA THE PAYMENT GATEWAYS?
> YES THERE IS, BUT REST ASSURED THE TRANSACTION COSTS WILL BE BORNE BY NEONMELLO. YOU NEED NOT PAY EXTRA FEE FOR THE TRANSACTION COSTS.
SHIPPING INFORMATION
| TYPE OF COURIER | DELIVERY TIMEFRAME | FEE (NORMAL ORDERS) | OTHER INFORMATION |
| STANDARD DOOR STEP DELIVERY (LOCAL ORDERS) | 2-3 WORKING DAYS | $2.50 (subsidised) | COMPLIMENTARY FOR ORDERS (PAID VALUE) ABOVE $80 |
| DHL EXPRESS / SF EXPRESS DELIVERY (MALAYSIA ORDERS) | 2-5 WORKING DAYS | $15 / $10 | COMPLIMENTARY FOR ORDERS (PAID VALUE) ABOVE $150 |
| DHL EXPRESS DELIVERY (INTERNATIONAL ORDERS) | 7-10 WORKING DAYS | CALCULATED AT CHECK-OUT | CALCULATED AT CHECK-OUT |
CAN I COMBINE DIFFERENT ORDERS TO BE SHIPPED TOGETHER?
> NO, ORDERS CANNOT BE COMBINED TO BE SHIPPED TOGETHER. THIS IS TO PREVENT ANY INVENTORY CONFUSION.
I WILL NOT BE AROUND TO RECEIVE THE PARCEL, CAN I REQUEST FOR A LATER DELIVERY DATE?
> YES, YOU WILL NEED TO WRITE IN TO US TO INFORM US OF THE LATER DELIVERY DATE AND WE WILL MAKE THE NECESSARY ARRANGEMENTS. DO EMAIL US AT CONTACT@NEONMELLO.COM
I HAVE BACKORDER ITEMS IN MY ORDER, CAN I CHOOSE TO MAIL THE AVAILABLE ITEMS FIRST?
> YES, YOU CAN SELECT THE "MAIL AVAILABLE" OPTION AT THE CHECK-OUT PAGE TO HAVE THE AVAILABLE ITEMS DISPATCHED FIRST.
CAN YOU DELIVER TO DELIVERY STATIONS SUCH AS POPSTATIONS?
> NO, WE ARE UNABLE TO DELIVER TO DELIVER TO DELIVERY STATIONS SUCH AS POPSTATIONS, NINJA POINTS, BLUPORT ETC. THERE NEEDS TO BE SOMEONE AROUND TO RECEIVE THE PARCEL SUCCESSFULLY.
WHAT ARE THE RESTRICTED DELIVERY AREAS?
> FOR A LIST OF THE RESTRICTED DELIVERY AREAS, PLEASE CLICK HERE.
> OUR COURIER DELIVERS BETWEEN 9AM - 6PM, MONDAY - FRIDAY. 9AM-12PM SATURDAY
Our delivery fee is kept affordable as it is subsidised and in order to optimise service and route efficiency, our courier is unable to do designated timeslot delivery. We are committed to give you our best service standards without compromising our riders' safety on the roads. However, you may indicate your request and we will try to convey the message by adding a note to the courier. Our apologies in advance if we are unable to adhere to your preference.
> IN THE EVENT OF A FAILED DELIVERY, YOU MAY RESCHEDULE FOR A RE-DELIVERY ATTEMPT. AFTER 2 FAILED DELIVERY ATTEMPTS, THE PARCEL WILL BE RETURNED TO US AND THE CUSTOMER WILL BE CHARGED AGAIN TO HAVE THE PARCEL RE-DELIVERED.
HOW DO I TRACK MY ORDER?
> YOU MAY CLICK ON THE LINK IN THE SHIPPING CONFIRMATION EMAIL. IT WILL DIRECT YOU TO THE RESPECTIVE TRACKING PAGES. ALTERNATIVELY, YOU MAY WRITE IN TO US TO CHECK ON THE DELIVERY STATUS.
ARE THERE ANY CUSTOM TAXES?
ALL INTERNATIONAL ORDERS ARE SUBJECT TO CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. UNFORTUNATELY, WE ARE UNABLE TO PROVIDE INFORMATION ON WHETHER YOU MAY OR MAY NOT BE CHARGED CUSTOMS/DUTY FEES. DUTIES WILL BE DETERMINED BY THE COUNTRY OF IMPORT UPON ARRIVAL OF YOUR ORDER BASED OFF PRODUCT VALUE.
THESE FEES ARE NOT INCLUDED IN YOUR NEONMELLO ORDER AND/OR SHIPPING TOTAL. NEONMELLO ASSUMES NO RESPONSIBILITY FOR DUTIES INCURRED ON DISCOUNTED, PROMOTIONAL OR GIVE AWAY ITEMS. ALL FEES MUST BE PAID BY THE PARCEL RECIPIENT. BY PLACING AN ORDER, YOU AUTHORISE NEONMELLO TO IMPORT YOUR PRODUCT ON YOUR BEHALF AND AGREE TO NEONMELLO DELEGATING THE IMPORT OF YOUR PRODUCTS TO A THIRD PARTY.